Analisis Penyelesaian Sengketa Konsumen Melalui Arbitrase

Consumer disputes are that occur between consumers and business actors in buying selling transactions. The government issued the Protection Act to provide legal protection consumers. However, its implementation there is also against arbitration decisions should binding, Law provides an opportunity for parties who object offer can file objection. Therefore, this study aims find out how resolve consumer through laws regulations conflicts dispute resolution arbitration. results of indicate a conflict norms Arbitration Alternative Dispute Resolution regarding nature award which final binding. A form norm use it as preference.